terms of business

I pride myself on delivering an exceptional level of service and always meeting expectations, but it’s important to have things written down so that we both know what’s what.

This agreement and the proposal outlines who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. I’ve no desire to trick you into signing something that you might later regret. What I do want is what’s best for both of us, now and in the future.

So in short; You are hiring The Brand Stylist Ltd to undertake the project as outlined in this proposal. Of course it’s a little more complicated, but we’ll get to that.

In accordance with these terms of business and the proposal…

You have the authority to enter into this contract on behalf of yourself, your company or your organisation.

You’ll give me everything I need to complete your project on time. You understand that if you don’t do that, it’ll impact on the schedule. You’ll complete any preparatory work before our sessions and implement the actions we agree. You agree to stick to the payment schedule set out at the end of this contract.

Me: I have the experience and ability to do everything I’ve agreed with you and I’ll do it all in a professional and timely manner. I’ll do everything within my power to meet every deadline that’s set. I hate being late for a deadline.

Extra help

I know from experience that project fees are invaluable for small businesses: they help you plan and budget.

The price in this contract is based on the length of time I estimate I’ll need to accomplish everything you’ve told me you want to achieve, but I’m happy to be flexible. If you would like extra help and support, I’m happy to provide a separate estimate for that.


I’m realistic enough to know that very, very occasionally you may need to cancel a project. Should this be the case, you’ll pay me for the time spent up until that time. The deposit is non-refundable.

The deposit

All deposits are non refundable. I have a very limited number of slots per year and I book projects ahead of time- often up to six months in advance. Deposits are my way of securing your spot in my queue and ensuring that you are committed to us working together.

Legal stuff

I will always deliver to the best of my ability but I can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages. Any liability is strictly limited to the price you paid for the project.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions. Phew.

Copyright AND IP

The methodology and experience I share with you is owned wholly by me and may not be repackaged, rebranded or resold in any way.

I love to share what I’ve learned on my blog, social channels and in my books. I reserve the right to write about our project together in books, magazines and websites. If you’d prefer me not to do this please let me know at the outset.

Office Hours

My regular office hours are normally 11am-3pm Mondays, 9am-3pm Wednesdays and 10.30-1.30 Fridays during school term times. I will usually respond to emails within one working day. I don’t tend to check emails at the weekend. Please bear this in mind.

As a busy mum to three children I’ve chosen to structure my workload so that I’m able to spend holidays with them and do not usually book in childcare. That means that I am likely to be a little slower than normal responding to emails. I generally plan my projects so that they will be completed during term times but sometimes, due to circumstances beyond my control, designers schedules etc, I may need to review artwork during school holidays. Please allow a little more time for this than my normal response time. If we are abroad or on a family holiday I have a policy of not checking emails at all.


I’m sure you understand how important prompt payments are to a small business. I also hope you’ll want to stay friends, so you agree to stick firmly to the payment schedule we agree.

But where’s all the horrible small print?

Just like a parking ticket, you can’t transfer this contract to anyone else without my permission. Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of the English and Welsh courts. Oh and don’t forget those men with big dogs.